1.  What is Alnkhel.Booking.com?

alnkhel is a Global Tourism&Travel system. As on mid of 2018, alnkhel .com offers a single platform to allow our customers enjoy quality assured services around the world at the best rates possible.

    2.  Which geographical locations does Booking.Alnkhel.com cover?

Thanks to our qualified staff and the technology, through our online platform we offer global inventory.

    3. How do I start using Booking.Alnkhel.com?

There are different ways to get the start with alnkhel .com. You can choose to book on our online booking panel, connect using XML API or use our FRAME solution. Select the one that meets with your needs best.

    4.  What level of customer support can I expect?

alnkhel  .com is known for its excellent customer support. It is the only reservation system to install an online CRM that offers customer ticket support at “click of a button”. Also, customers can reach alnkhel .com  on its 24x7 support number for emergency matters. We are setting industry standards in query turnaround time.

    5.  Booking.Alnkhel.com take care of development and integration? At what cost?

We don't do the integrations or web development. Instead, we prefer to work with reliable travel technology companies who have better skill sets to do the job efficiently.

    6.  Can I get the confirmation number immediately on booking?

However, we do display our booking reference number on the voucher which is sufficient for the ticket, hotel or car transfer services to track the booking.

    7.  Does Booking.Alnkhel.com display ‘on request’ booking?

No. We display only the available booking services. The booking is confirmed instantly. With alnkhel .com there's no waiting.

    8.  How much does a alnkhel .com account cost?

alnkhel .com is free to access without any sign up fee or monthly fee. You only pay for the bookings you have made.

    9.  What are the payment options?

We offer multiple payment options. Please discuss the payment options with your account manager.

    10.  What is the payment and billing cycle?

This is discussed and decided on a case to case basis depending on various factors like security deposit, anticipated volumes, etc.

    11.  What is the cancellation policy?

Cancellation policy may vary from booking to booking. alnkhel .com clearly shows the cancellation policy before you confirm the booking. Some of the service bookings have a non-refundable policy. It is your responsibility to carefully check the cancellation policy prior to confirming the booking.

    12.  Does Booking.Alnkhel.com net rates include taxes?

Yes, the net rates you see on alnkhel .com are inclusive of local government taxes. However, some cities have introduced tourism taxes and fees which are only payable directly at the hotel and are not included in the booking.alnkhel.com rates. Some hotels may also charge a mandatory resort fee which must be paid directly at hotel.

    13.  Can Booking.Alnkhel.com  account be suspended or dissolved at any time?

Yes, you can request us to terminate the account if all bookings have been paid for. Also, we reserve the right to suspend accounts in case of non-payments, low search to book ratio, misuse, etc.

CANCELLATION AND REFUNDS

Cancellations must be made in writing and signed by the tour participant in the event that a tour participant cancels his or her reservation, the following fees will apply.

Cancellation fees are agreed to be liquidated damages and are not considered a penalty.

Cancellation received in writing by alnkhel more than 45 days prior to departure are subject to an administrative fee of 25 % of tour rate per person.

If your request is received within 45 days, the following fees will apply.

Domestic and international flight tickets, selected hotels and fees are non-refundable.

CANCELLATION PROCESS FOR PACKAGE TOURS

BASED ON THE AIRLINE POLICY 

CANCELLATION PROCESS FOR SHORE EXCURSIONS & DAY TOURS

Shore excursions and Day tours (without flights) can be cancelled until 48 hours before of arrival without any extra charges. (except hot air balloon ride and airplane tickets.) If the tours cancelled less than 48 hours of arrival % 100 of total tour cost will apply as “No Show”.

Important:If the booking made through one of our local offices ex-Turkey that” local rules & conditions” apply as per the region purchased.

alnkhel INFORMATION REGARDING COOKIES

1. Introduction

2. Who is the controller of your data?

3. What are cookies?

4. Authorisation for the use of cookies on our Website

5. What categories of your data do we collect and use?

6. Types of cookies used on our Website alnkhel

7. List of cookies used on this Website

8. Why do we collect your data?

9. How long do we retain your data?

10. Cookie management

11. What are your data protection rights and how can you exercise them?

12. Contact details of the data controller

13. Contact details of our data protection officer (DPO)

1. Introduction

This information sheet serves to inform you about our website’s (“Website”) Cookie Policy so that you may better understand the use of cookies during your navigation and provide your consent thereto.

It is understood that by continuing to navigate on this Website you are consenting to the use of cookies, as specifically indicated in the notice on the front page (“Homepage”) reporting the existence of our Cookie Policy.

2. Who is the controller of your data?

When this policy mentions “Company”, “us,” “our” “we,” or “Data Controller”, it refers to: alnkhela Turkish company listed with registered office at Cihannüma Mah. Hüsnü Savman SK. Çelik Apartmani 40 18 Beşiktaş/Istanbul Turkey. Which is responsible for the processing of Users’ and/or Customers’ personal data under this Privacy Policy (hereinafter, referred to as the “Company”, “we”, “us”, “our”, “Data Controller”).

We, being an entity located in Turkey, are subject to Turkish law regarding the protection of personal data. For that reason, we undertake to comply with the obligations imposed by the Turkish Federal Act on Data Protection. In the same vein, we inform our Users and/or Customers that the adequate level of protection for personal data in Turkey accordance to the laws guarantee an adequate level of protection.

3. What are cookies?

Cookies are small files stored on your computer, they hold a small amount of data specific to you and allows a server to deliver a page tailored to you on your computer, hard drive, tablet or smartphone (hereinafter referred to as, “Device”). If you return to our Website later on, it can recognise and read the cookies. Primarily, they are used to improve or operate the way our Website works as well as to provide business and marketing information to the Website owner.

4. Authorisation for the use of cookies on our Website

In accordance with the notice of cookie usage showing on our Website’s homepage and our Cookie Policy you agree that, when browsing our Website, you consent and agree to the use of cookies described herein, except to the extent that you have modified your browser settings to disable any of their use. This includes but is not limited to any browsing our Website to complete any of the following actions: closing the cookie notice on the Homepage, clicking on any element of the Website, scrolling through the Website, etc.

5. What categories of your data do we collect and use?

When you visit the Website and use our Comparison Service (you as a "User") we collect the categories of personal data as follows:

Personal data collected automatically from our Website and from third parties

• Information about your visits to and use of the Website, such as information about the device and browser you are using, your IP address or domain names of the computers connected to the Websites, uniform resource identifiers for requests made, the time of request, the method used to submit the request to the server, the size of the archive obtained as a response, the numerical code indicating the status of the response given by the server (error correct, etc.) and other parameters relative to the main operating system and the computer environment used, the time and date that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Website including any of the Services and offers you are interested in. Please note that we may at times further information on the purposes for which we collect and use this information.

6. Types of cookies used on our Website

6.1.Types of cookies according to the managing entity: Depending on what entity manages the computer or domain from which the cookies are sent and processed, there exist the following types of cookies:

• First party cookies: these are sent to your Device from a computer or domain managed by us and from which the service you requested is provided.
• Third party cookies: these are sent to your Device from a computer or domain that is not managed by us, but by a separate entity that processes data obtained through cookies.

6.2.Types of cookies according to the length of time you stay connected: Depending on the amount of time you remain active on your Device, these are the following types of cookies:

• Session cookies: these are designed to receive and store data while you access the Website. These cookies do not remain stored on your Device when you exit the session or browser
• Persistent cookies: these types of cookies remain stored on your Device and can be accessed and processed after you exit the Website as well as when you navigate on it for a pre-determined period of time. The cookie remains on the hard drive until it reaches its expiration date. The maximum time we use persistent cookies on our Website is approximately 2 years. At this point the browser would purge the cookie from the hard drive.

6.3.Types of cookies according to their purpose: Cookies can be grouped as follows:

• Technical cookies: these cookies are strictly necessary for the operation of our Website and are essential for browsing and allow the use of various features. Without them, you cannot use the search function, compare tool or book other available services on our Website.
• Personalisation cookies: these are used to make navigating our Website easier, as well as to remember your selections and offer more personalised services. In some cases, we may allow advertisers or other third parties to place cookies on our Website to provide personalised content and services. In any case, your use of our Website serves as your acceptance of the use of this type of cookie. If cookies are blocked, we cannot guarantee the functioning of such services.
• Analytical cookies for statistical purposes and measuring traffic: these cookies gather information about your use of our Website, the pages you visit and any errors that may occur during navigation. We also use these cookies to recognise the place of origin for visits to our Website. These cookies do not gather information that may personally identify you. All information is collected in an anonymous manner and is used to improve the functioning of our Website through statistical information. Therefore, these cookies do not contain personal data. In some cases, some of these cookies are managed on our behalf by third parties, but may not be used by them for purposes other than those mentioned above.
• Advertising and re-marketing cookies: these cookies are used to gather information so that ads are more interesting to you, as well as to display other advertising campaigns along with advertisements on the Website or on those of third parties. Most of these cookies are “third party cookies” which are not managed by us and, because of the way they work, cannot be accessed by us, nor are we responsible for their management or purpose. Our Privacy Policy contains more information about the way third party cookies work, their purpose and how they are used. You may find this information in the list of cookies available in Clause 5 of our Cookie Policy.
• To that end, we can also use the services of a third party in order to collect data and/or publish ads when you visit our Website. These companies often use anonymous and aggregated information (not including, for example, your name, address, email address or telephone number) regarding visits to this Website and others in order to publish ads about goods and services of interest to you.

Social cookies: these cookies allow you to share our Website and click “Like” on social networks like Facebook, Twitter, Google+, and YouTube, etc. They also allow you interact with each distinct platform’s contents. The way these cookies are used and the information gathered is governed by the privacy policy of each social platform, which you can find on the list below in Paragraph 5 of our Cookie Policy.

7. List of cookies used on this Website

To see the list of cookies used on this Website, click here The information contained in the above list of cookies has been provided by the other companies which generate them. These companies have their own privacy policies in which they set forth both their own declarations as well as applicable disabling systems. alnkhel(.com) is not responsible for the contents and accuracy of third party cookie policies contained in our Cookie Policy.

8. Why do we collect your data?

A. To create and maintain the contractual relation established for the provision of the Service requested by you in all its phases and by way of any possible integration and modification.
On which legal basis?
To provide a requested service

B. To meet the legal, regulatory and compliance requirements and to respond to requests by government or law enforcement authorities conducting an investigation.
On which legal basis?
To comply with the law

C. To carry out anonymous, aggregative statistical analyses so that we can see how our Website, products and services are being used and how our business is performing.
On which legal basis?
To pursue our legitimate interest (i.e. improving our Website, its features and our products and services)

D. To tailor and personalise online marketing notifications and advertising for you based on the information on your use of our Website, products and services and other sites collected through cookies.
On which legal basis?
Where you give your consent (i.e. through the cookie banner or by your browser's settings)

9. How long do we retain your data?

We retain your personal data for as long as is required to achieve the purposes and fulfil the activities as set out in this Cookies Policy, otherwise communicated to you or for as long as is permitted by applicable law. Further information about the retention period is available here:

Data collected via tag
Technical cookies
Retention period
Max 3 years
Starting date
From the date of browsing on our websites

Data collected via tag
Technical cookies
Retention period
Max 1 years
Starting date
From the date of browsing on our websites

10. Cookie Management

You must keep in mind that if your Device does not have cookies enabled, your experience on the Website may be limited, thereby impeding the navigation and use of our services

10.1.10.1.- How do I disable/enable cookies?

There are a number of ways to manage cookies. By modifying your browser settings, you can opt to disable cookies or receive a notification before accepting them. You can also erase all cookies installed in your browser’s cookie folder. Keep in mind that each browser has a different procedure for managing and configuring cookies. Here’s how you manage cookies in the various major browsers:

• MICROSOFT WINDOWS EXPLORER
• GOOGLE CHROME
• MOZILLA FIREFOX
• APPLE SAFARI

If you use another browser, please read its related information online.
If you would like information about managing cookies on your tablet or smartphone, please read the related documentation or help archives online.

10.2.10.2.- How are third party cookies enabled/disabled?

We do not install third party cookies. They are installed by our partners or other third parties when you visit our Website. Therefore, we suggest that you consult our partners’ Websites for more information on managing any third party cookies that are installed. However, we invite you to visit the following website http://www.youronlinechoices.com/ where you can find useful information about the use of cookies as well as the measures you can take to protect your privacy on the internet.

11. What are your data protection rights and how can you exercise them?

You can exercise the rights provided by the Regulation EU 2016/679 (Articles 15-22), including the right to:

Name of the Right
Right of access
Content
To receive confirmation of the existence of your personal data, access its content and obtain a copy.

Name of the Right
Right of rectification
Content
To update, rectify and/or correct your personal data.

Name of the Right
Right to erasure/right to be forgotten and right to restriction
Content
To request the erasure of your data or restriction of your data which has been processed in violation of the law, including whose storage is not necessary in relation to the purposes for which the data was collected or otherwise processed; where we have made your personal data public, you have also the right to request the erasure of your personal data and to take reasonable steps, including technical measures, to inform other data controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

Name of the Right
Right to data portability
Content
To receive a copy of your personal data you provided to us for a contract or with your consent in a structured, commonly used and machine-readable format (e.g. data relating to your purchases) and to ask us to transfer that personal data to another data controller.

Name of the Right
Right to withdraw your consent
Content
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes.

Name of the Right
Right to object, at any time
Content
You have the right to object at any time to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using your data for direct marketing.

You can exercise the above rights at any time by:

• Contacting us via email at sales@smtech-solutions.com.
• As for direct marketing, please note that you can also object at any time by clicking the unsubscribe link which we provide in each communication sent to you.
• As for online targeted ads and the withdrawal of your consent please refer to Article 10 of this Cookie Policy.

Your rights in relation to your personal data might be limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process your personal data which you have asked us to delete.

You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Data Protection Supervisory Authority.

12. Contact details of the data controller

The contact details of the Data Controller of the data processing described herein-above are:

Bahçelievler, Fatih Cd. No:93/B, 77200 Yalova Merkez/Yalova

13. Contact details of our data protection officer (DPO)

Our Data Protection Officer (or "DPO") is available at:

• sales@booking.alnkhel.com